Natural Retreats is hiring a full-time Maintenance Technician to join our Big Sky, MT team! The Maintenance Coordinator position is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain the homes within the Natural Retreats’ portfolio in order to ensure an exemplary guest experience.

COMPENSATION: $28.00 per hour

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! 

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Cell Phone

ESSENTIAL FUNCTIONS: 

• Perform diversified duties to troubleshoot and maintain core home systems (i.e. HVAC, pool service, lock installation, septic systems, plumbing, electric, radiant heating systems, mechanics, etc.) in addition to the following:
  •  Basic repairs to interior and exterior home aesthetics (i.e. painting, dry wall repair, basic construction, etc.)
  •  Moving equipment, appliances, furniture, etc.
  •  Removing items from home for disposal
  •  Maintain lawn, walkways, driveways, etc.
  •  Snow and leaf removal.
  •  Diagnose problems, replace, or repair parts, test and make adjustments
  •  Pick up trash
  •  Perform regular preventative maintenance in homes
  •  Perform a variety of plumbing, maintenance, and carpentry functions
  •  Assist housekeeping when needed
•  Provide emergency/unscheduled repairs to homes and perform scheduled maintenance repairs.
•  Read and interpret equipment manuals and work orders to perform required maintenance and service
• Diagnose problems, replace, or repair parts, test, and make adjustments
•  Perform regular preventive maintenance in homes and properties
•  Use a variety of hand and power tools, electric meters, and material handling equipment in performing duties
•  Comply with safety regulations and maintain clean and orderly work areas
•  Perform general maintenance/arrival audits prior to owner or guest arrivals
•  Perform general maintenance/departure audits upon owner or guest departure
•  Maintain details records of service performed in all units, according to the daily timesheet
•  Communicate the completion and progress of assigned work orders
•  Perform maintenance as assigned by Management, including but not limited to audio/visual, electrical, basic plumbing, mechanics, and/or appliance repair
•  Participate in snow and ice removal around the managed properties and around the office as needed
•  Responsible for tracking and upkeep of assigned tool inventory
•  Responsible for monitoring, tracking, and reporting credit card and purchase account usage
•  Record billable items and hours to be billed to guests and/or owners for work orders
•  Emergency on-call phone – all of team will be tasked with this responsibility

EXPERIENCE & SKILLS:

REQUIRED

•  Previous experience in a similar role
•  Basic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair
•  Proficiency in technology such as cell phones and basic computer skills
•  Ability to learn new software systems
•  Basic troubleshooting knowledge of internet routers
•  Ability to work alone and as part of a team
•  Valid driver’s license with good driving record
• Ability to pass pre-employment testing which may include drug testing and/or background screening
•  Basic organizational skills to effectively record and catalogue documents on work performed
•  Proactive and flexible in approach to job duties and problem-solving
•  Ability to exercise good judgement
•  Oral and verbal communication skills
• Strong customer/guest focus
• Strong attention to detail
•  Ability to multitask

DESIRED

• HVAC Certification 
• Experience in the hospitality industry 

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position. Due to the nature of the job, the Maintenance Technician should be flexible with their hours. Weekends and holidays are required and will generally be busy and considered working days with guest arrivals and departures although these can be covered on request and approval by their Manager.  We encourage all of our Team Members to take 2 days off per week where possible. Guests can arrive at unpredictable times, and the Maintenance Technician should always be available in case of emergency, which includes evenings and on-call hours. Generally, this means working some inconsistent hours. Exact daily schedule may vary and differ from in-season to off-season. Vacation is generally taken out of peak season. 

**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.